Data Protection Policy
We have devoted this section to a detailed description of our Data protection policy. Here users can take a closer look at how we use personal data. By using the contact forms on our website, you automatically agree to our Data protection policy. Our Data protection policy is designed adhering to the GDPR to ensure the complete security of users’ personal data.
We have never sold, are not selling, or intending to sell our users’ personal data. In addition, we do not cooperate with persons under the age of 18. You can read more about our Data protection policy in the sections below.
Privacy Policy
Policy
SaM eCommerce Company is the sole owner and operator of the sam-ecommerce website and on this page of the website, users can learn our privacy policy.
SaM Eсommerce Company never sends personal info without the user’s consent. All personal data of users is processed following the international protocol of the GDPR, and users always have access to their info.
We do not cooperate with persons under the age of 18 and do not process persons’ personal data under the majority’s age.
Lawful Basis
SaM eCommerce Company operates using a Contract lawful basis. You can find more out about it in official Art. 6 of the GDPR. It implies that the use of the client’s personal data is vital to enclose cooperation agreement. The main reasons for the collection and processing of client personal data are:
- Communication and cooperation
- Granting estimates
- Consulting
- Providing access to products
- Signing a cooperation agreement and NDA
The minimum set of info for starting cooperation and processing an application:
- Customer’s name
- Customer’s e-mail address
Data Collection
We use several categories of personal data and collect them using the contact forms on our website:
Name *;
E-mail *;
Phone number;
Question / Request.
Items marked with “*” are required. This data is vital to identify and contact the customer and used for no other purpose.
The “Question / Request” field is used to provide more personalized info to the client upon his request, such as the cost of services, consultation on various issues related to our products and services, and so on.
We reserve the right to send letters using to users so they are always aware of technological innovations useful for business.
An email with information can only be sent if the client has ticked the box next to “Subscribe to newsletter” in contact form.
In addition, we gather the following standard data:
Cookies
These files include a unique user ID that our website sends to the user’s browser. Cookies are used to track the activity on the website in order to analyze and further improve the user experience of using the website. The user has the right to refuse to receive cookies. In addition, cookies do not contain the user’s personal data, can be deleted at any time via the browser settings, and can be stopped completely using the browser’s privacy mode.
Google Analytics Files
Our company’s website is equipped with a Google Analytics tracking code. Thanks to it, we can see accurate indicators of website traffic, session time, conversion, user behavior patterns on the website, etc. This information helps us to improve the user experience and conduct more accurate marketing campaigns. Data included in Google Analytics files:
- IP address
- Date and time
- Browser from which the website is visited
We may also use information such as the user’s IP address to troubleshoot problems on our website.
Disclosure of Gathered Information
SaM eCommerce Company responsibly declares that we never transfer or sell personal information without the consent of the owner of that information.
Customer’s Rights
Each client who trusts our website with their personal data has certain rights in relation to their personal data.
The Right to Be Informed
Each user has the right to be fully notified that the user’s data is being collected and processed.
In addition, we give info such as the name of the company (SaM eCommerce Company) and full contacts. We also notify users that we support requirements of the GDPR, as well as the purpose of collecting and processing personal information of users.
We show information and notifications about the collection and processing of personal data on our website’s pages in the public domain and never hide these notifications. Each user can find them on the following elements of the website that are in the public domain:
- Privacy Policy section;
- Cookie Policy section;
- Compliance section;
- Section “Terms of Use”;
- Pop-up messages that our website uses cookies;
- Checkbox message in fillable contact forms.
In addition, information on the collection and processing of personal data is included in the signed contract between the client and the service provider (us).
We show notices and information about collecting personal data in a transparent way and place notices in visible places on the website. If you think that this is not the case, we would be glad to hear your comments and suggestions for improving the Police Data Protection section. You can contact us using the e-mail indicated on the website or through the fill-out form on the website.
Right to Access Personal Information
After the user submits the completed form, the user automatically receives an email notifying us that we are processing personal data in order to establish an identity and contact the client.
In addition, each user can access the info at the first request using any convenient way to contact us.
The Right to Make Revisions
Each user who has entrusted personal info to our website has the right to create a request to change personal data by contacting us in any convenient way. What is included in the edits that the user can make:
- Correcting spelling
- Email address changes
- Change of mobile number
- Changing links to social networks, websites, and so on.
- Change of contact person
- Change your credit card number or other payment methods
Right to Erase of Personal Data
Each user has the right to request the data removal from our database. To do so, the user must make a request in any convenient way.
Right to Limit the Data Processing
Each user has the right to restrict the processing of personal data. To do so, the user does not need to tick the box under the consent to data processing. In this case, we will not receive the application and will not be able to process the client’s data. In addition, the client can request the restriction of the processing of data that has already been sent to us. To do this, the client can contact us in any convenient way.
Right to Request a Copy
Each user can request a copy of their personal data from our database. To do so, the client can contact us in any convenient way.
Right to Cancel Subscription
Each user has the right to cancel data processing. The client at any time can unsubscribe from our mailing list, etc. Upon request, we will stop processing information for marketing purposes.
Data Protection Methods
We use the most advanced security technologies:
Encryption technologies
For data that is not used, we use the following data encryption technologies:
- HTTPS
- TLS
- SSH
The HTTP protocol is the next iteration of the fairly common HTTP protocol. This protocol provides secure communication on the Internet.
TLS protocol – we use it for additional encryption of the HTTPS protocol.
SSH protocol – we use this protocol to manage network services in unsecured networks more securely.
Backups
Scheduled backups are one of the foundations of the security of personal data of users on our website. In addition, all our copies are protected by the SSH protocol.
Data Access Control
Access to all website data is protected by different user roles and complex passwords
Regular system monitoring
Frequent and regular system checks are a guarantee of the security of users’ personal data. We conduct regular checks for errors and unauthorized intrusions using advanced monitoring tools.
Other Сonnection Methods
Users who wish to use other methods of contacting us and filling out contact forms can leave a request, and together we will develop alternatives convenient for the client.
Links to Various Websites
Our website contains links that lead to other organizations which may not be associated with SaM eCommerce Company. We declare that we are not responsible for the security measures used on the websites to which we link and we strongly recommend that you familiarize yourself with the security policy of each website to which we link.
Security Policy Changes
The above security policy has been developed, approved, and adopted by the SaM eCommerce Company. Any changes to which it will be subject will be displayed on this page.
Contact Information
If you have any questions regarding our personal data protection policy, or if you want to send any request to us, you can contact us at the contact details listed below or by e-mail info@sam-ecommerce.com.
Contacts:
UAB SaM Solutions
Savanorių pr. 1-1B
Vilnius LT-03116, Lithuania
Email: info@sam-ecommerce.com
Fax: +49-8105-778920
Telephone: +380-56-7363193
Website: sam-ecommerce.com
Cookie Policy
Policy
This policy applies to SaM eCommerce Companies and sam-ecommerce.
We strive to assure maximum security of users’ personal data and consider the right of each user for security of personal data. We recommend users to read the points below that discover our views and actions related to personal data. By visiting our website, you accept the methods of collecting cookies described below.
About Cookies
Cookies are small files that a website loads on the user’s device from which the website is viewed. These cookies are intended to facilitate user behavior analysis on the websites and improve the user experience based on the data obtained through the cookie.
Cookies on Our Website
Browser Cookies
These files are very important because they allow the user to move around our website and interact with it in every possible way. The data collected by cookies is related to the operation of our website and is used to eliminate various problems and improve the user experience.
Google Analytics
These cookies are vital to gather and analyze factors such as session time on the website, pages visited, date of visit, conversion, and much more. These cookies also help us in enhancing the user experience on our website.
Marketing Cookies
These files are used to remember the pages of the website visited by the user, links, buttons that the user has pressed, and much more. Based on this information, we build our marketing and targeting campaigns.
Cookies Storage Time
Session cookies are temporary files and will be deleted as soon as the user closes the browser in use. The rest of the cookies are saved even after closing the browser and will be disabled the next time the user visits our website.
How to Disable Cookies
The user can turn off cookies and delete files via settings of the browser used. Also, the incognito mode completely excludes the use of cookies.
Cookies Notifications
Our website displays notifications that grant users with information that we are using cookies on the website. The user can accept our cookie policy, and this pop-up will no longer appear. In addition, these notifications contain direct links by clicking on which the user can familiarize himself in more detail with our cookie policy.
Cookies Policy Changes
The above cookies policy has been developed, approved, and adopted by the SaM eCommerce Company. Any changes to which it will be subject will be displayed on this page. If you have any questions related to our cookie policy, we will be happy to answer them. To do so, you can contact us using the contact information above.
Compliance and Security
For SaM eCommerce Company, security compliance is one of the main criteria. We strive to keep customer data secure and are fully responsible for the data that customers trust us.
If you have any questions about our website’s security, do not hesitate and contact us using the contact information provided.
SaM eCommerce Company and GDPR
The GDPR is one of the data protection and privacy laws adopted by the European Union in May 2018. This law obliges all websites that work with users’ personal information to comply with the GDPR criteria.
SaM eCommerce Company is fully prepared for GDPR and meets all its criteria to ensure users’ personal data’s maximum security. We collect only the most minimal personal information and only utilize it to establish communication between the client and us. We have completely redesigned our privacy policy to fully comply with the requirements of the GDPR and also developed additional functionality for the same purposes.
Below is a roadmap for our path to GDR compliance:
- Familiarization with the official requirements of the GDPR: Done
- Choice of Lawful basis: Done
- Granring an explanation of the purpose of data processing: Done
- Redesign of internal procedures: Done
- Implementation of technologies and security measures: Done
- Updates to Terms of Service and Privacy Policy: Done
- Functional test for compliance with the GDPR: Done
- Development of the required functionality: Done
- Implementation of the updated Confidentiality Policy to official documents: Done
- Test and confirmation of GDPR: compliance: In Progress
Network and Infrastructure Security
Physical Access
SaM eCommerce company cooperates with the hosting provider hetzner.de, located in Germany, which is one of the safest due to its full compliance with the SO / IEC 27001 standard.
SaM eCommerce Company employees do not have physical access to Hetzner equipment.
Logical Access Control
SaM eCommerce Company is the appointed and sole administrator of its Hetzner infrastructure. Only authorized specialists of SaM eCommerce Company have access to managing the infrastructure. In addition, private keys are required to access the servers and are stored in a secure and encrypted location.
Data protection
Encryption protocols
SaM eCommerce Сompany is at the forefront of security technologies and we use only the most advanced security protocols such as HTTPS, TLS, SSH in order to encrypt clients’ personal data and thereby secure it. We also conduct regular backups to protect information and all backups are protected by the SSH protocol.
Corporate Security
Security starts with a team. In addition to ensuring data security, we fully protect the working environment with all necessary security methods. Only authorized SaM eCommerce Company employees have access to the servers and only use a secure SSH shell.
Customer Complaints
Our main motto by which we conduct our business is to provide the best and most effective business solutions for our clients. Each user has rights regarding the storage and processing of personal data. If you believe that SaM eCommerce Company in any way violates your rights or your data fell into the hands of third parties, you can send a complaint by email to info@sam-ecommerce.com. We will review your application as soon as possible and take action to resolve the problem.
Terms of Use
These Terms of Use apply to your use of our website. By accessing our website you automatically agree to the terms of its use on your own behalf, on behalf of the company, or another authorized person.
If you do not agree with the Terms of Use, you should not send any data through the contact forms and should not use the services of the website. By agreeing to the Terms of Use, you automatically confirm that you have familiarized yourself with this document and agree to abide by its clauses.
We only work with persons who have reached the age of majority.
Changes
We reserve the right to change the Terms of Use without notice by updating the information on this page. The user is solely responsible for reading the Terms of Use. By continuing to use our website, you accept the updated Terms of Use.
Definitions
These Terms of Use use the following conventions:
“Loss” includes loss in profit, data, damage, and legal costs of the client.
“Personal Information” means information about a living person.
“Terms” means the titled terms of “Terms of Service”.
“User” refers to the person visiting the website.
“We”, “us”, or “our” means SaM eCommerce Companies.
“Website” means sam-ecommerce.com;
“You” means you.
User Obligations
User behavior should not harm the website. The introduction of various malicious programs, viruses, trojans, worms, spyware that can harm the website, its integrity, and data security is categorically unacceptable.
The user must access the website using official browsers and in no other way.
Intellectual Property
We are the legal owners and have all the rights to own intellectual property that includes the website and the Core Systems.
Any modification, copying, transmission, broadcasting, reproduction, licensing, using any other commercial person or for public purposes in whole or in part, of SaM eCommerce Company products is unacceptable without the written consent of SaM eCommerce Company.
You can share information from our website by leaving a direct link to our website. (Except for those intellectual property rights that are transferred and owned by you)
All trademarks, logos, and other intellectual property is the property of SaM eCommerce Company. Using them in any way without the written permission of SaM eCommerce Company is strictly prohibited.
All Your trademarks, logos, and other intellectual property rights are proprietary to You. Our utilizing them in any form without Your written permission is strictly prohibited.
To grant services, SaM eCommerce Company has the right to request some of your Personal Data, which remains your personal property.
SaM eCommerce Company has no right to change, copy, distribute, transfer, display, perform, reproduce, or publish your data, which is your property. The use of your personal data for purposes other than the services provision without your consent is strictly prohibited.
Confidential Information
Any information that relates to you and is known to be confidential cannot be disclosed and transferred to anyone. This information will be marked confidential by SaM eCommerce Company and will be kept in the strictest confidence.
Privacy Policy
You have the right not to grant us with personal information; however, this will lead to the result when we can’t provide you with access to certain website sections
The personal information you provide is used solely to communicate and establish contact with you. Moreover , our website uses cookies as prescribed in the Cookie Policy.
All information granted by You is not disclosed by us and is not transferred to anyone
You have your own rights related to the processing of personal data. If you want to use them, please contact us in any convenient way.
General
If you have a need to contact us, you can do this through the contact form on the website or by using e-mail.
These Terms of Use are mandatory and agree on everything related to your use of the website and replace everything that was previously discussed and accepted before you agreed to the Terms of Use.
Contact Information
If you have any questions regarding our Terms of Use, or if you want to send any request to us, you can contact us at the contact details listed below or by e-mail sam-ecommerce.com.
Contacts:
UAB SaM Solutions
Savanorių pr. 1-1B
Vilnius LT-03116, Lithuania
Email: info@sam-ecommerce.com
Fax: +49-8105-778920
Telephone: +380-56-7363193
Website: sam-ecommerce.com